Articles and Presentations

J.S., Jaffee, C.L., and Struth, M.R. “Predictive Management in Call Centers: How to Optimize Investment in Human Capital," Future Thought Series, Human Capital Source, February, 2009.

Jaffee, C.L. “Recruiting Capable, Committed & Aligned Talent" an article published by Recruiting Trends.com, May 2009.

Jaffee, C.L., and Struth, M.R. “Achieving Predictable Results in an Uncertain Economy through Superior Talent Recruitment & Retention" an article published by the Call Center Times, June 2009.

Jaffee, C.L., and Sinha, R., November, 2007, “The Challenge of Attracting & Retaining Talent.” Presented at the 11th National HRD Network Conference - India’s Century: The Challenge for Indian Business Leadership in Kolkata, India.

Jaffee, C.L., November, 2007, “Agent is a Job Title: Sales is the Position.” Presented at the NAR Conference (National Association of Realtors) at the Venetian Resort Hotel in Las Vegas, NV.

Jaffee, C.L. and Lesure, Alan B. June, 2007, D16 “Measuring and Integrating Soft and Academic Skills for VESL, ESL/ELL, and Related Programs.” Presented at the 27th Annual CASAS National Summer Institute 2007 at the Town and Country Resort in San Diego, CA.

Jaffee, C.L. and Lesure, Alan B. June 2007, E16 “Involving Employers in Setting Soft Skill Goals for Correctional Education and Other Hard-to-Serve Clients” Presented at the 27th Annual CASAS National Summer Institute at the Town and Country Resort in San Diego, CA.

Jaffee, C.L, April, 2007, “Talent Attraction and Retention through Informed Recruitment and Selection” Presented at Judy LaDeur’s ReMax Retreat at the Pointe Hilton Tapatio Cliffs Resort in Phoenix, AZ.

Jaffee, C.L. and Sinha, R., April, 2007, “Talent Management and Retention: Strategies for Predicting, Managing and Controlling Undesirable Turnover.” Presented at Summit HR in Chennai, India and the Indian Institute of Management in Bangalore, India.

Jaffee, C.L. and Sinha, R., March, 2007, “Building a Research Agenda on People Related Challenges of Technology Organizations.” Presented at IIMB Management Review at the Indian Institute of Management in Bangalore, India.

Jaffee, C.L. and Mattone, J.S. October, 2006. “Talent Management: Strategies for Propelling Your Organization to Greatness.” Presented at the 2006 HR Southwest Human Resources Conference and Exposition at the Renaissance Hotel in Ft. Worth, Texas.

Jaffee, C.L. September, 2006. “Technology Gets Personal.” Presented at RISMedia’s 17th Annual Real Estate Leadership Conference at the Roosevelt Hotel in New York City.

Jaffee, C.L. August, 2006. “Workforce Readiness Development.” Presented at the North Carolina Consortium, Davidson County Community College, Thomasville, North Carolina.

Jaffee, C.L. August, 2006. Working Lunch: “Recruiting & Selection Using Technology.” Presented at the ReMax Real Estate Conference, Mountain States Broker / Manager Retreat, Vail Cascade Resort, Vail, Colorado.

Jaffee, C.L. and Lesure, Alan B. August, 2006. Work Readiness Meeting: “Enterprise for Employment and Education.” Presented at the Chemeketa Community College in Salem, Oregon.

Jaffee, C.L. and Lesure, Alan B. August, 2006. Work Readiness Program: Community Services Consortium in Albany, Oregon.

Jaffee, C.L. and Lesure, Alan B. June, 2006. “Assessing Soft Skills – Outcome Success: How Does Integrating Common Measures into Programs Support Learners, Employers, and Adult Basic Education?” Presented at CASAS/ Comprehensive Adult Student Assessment System National Summer Institute 2006 in San Diego, California.

Jaffee, C.L. May, 2006. “Recruiting and Selection Using Technology.” Presented at the ReMax Recruiters’ Retreat at the Westin Maui Resort in Lahama, Maui, Hawaii.

Jaffee, C.L. April, 2006. “Outcome Success: How Do We Fold Employers & Common Measures into the Equation?” Presented at the COABE National Conference 2006 – Literacy: Another Mission in Texas. Commission on Adult Basic Education National Conference at the Westin Galleria in Houston, Texas.

Jaffee, C.L. February, 2006. “The Newest Things in Web Technology Online Real Estate Recruiting: The Evolution of Recruitment & Selection.” Presented at the GMAC 2006 Home Services Conference, GMAC Real Estate Conference at the Paris Hotel, Las Vegas, NV.

Jaffee, C.L. and Chasteen, Teresa, Ph.D., January, 2006. “Using Technology to Build a World-Class Workforce.” Presented at the WIN Technology Summit 2006, Disney Caribbean Resort, Orlando, Florida.

Jaffee, C.L. and Lesure, Alan B. July, 2005. “Improving Workforce Outcomes For Employers, Future Workers and Providers.” Presented at the Workforce Innovations 2005 Conference - “Transformation…Innovation…Integration.” held at the Marriott Hotel in Philadelphia, PA.

Jaffee, C.L. and Lesure, Alan B. February, 2005. “Measuring Those Pesky Soft Skills – How Do We Snarl the Elusive?” Presented at The Dynamic Institute in Rockledge, Florida.

Jaffee, C.L. and Lesure, Alan B. January, 2005. WDI Workshop: “Job-matching, Employer-driven, and Documented Interpersonal Skills. Sounds Good But What Does It Look Like?” Presented at the Workforce Development Institute at the Hyatt Regency Hotel in Phoenix, Arizona.

Jaffee, C.L. and Trafford, Geoff. March, 2004. “Is There a Future for Employee and Family Assistance Programs? – An Overview of Opportunities and Threats” Presented at the Wosk Centre for Dialogue, Delta Vancouver Suites, Vancouver, British Columbia, Canada.

Jaffee, C.L. "Finding the Secretaries of the Future." The Secretary, May, 1991, pp. 13-14.

Jaffee, C.L. "Assessment Centers." Workshop conducted at University of Michigan, 1974-1983.

Jaffee, C.L. "Leadership Attempting: Why and When." Psychological Reports, 1968, 23, pp. 939-946.

Jaffee, C.L. and Michaels, C. "Is In-Basket Performance Subject to Coaching Effects?" Journal of Assessment Center Technology, 1978, 1(1), pp. 13-17.

Jaffee, C.L. and Sefcik, J. "What is an Assessment Center?" Personnel Administrator, February, 1980, pp. 40-43.

Jaffee, C.L. and Skaia, N.W. "Conditioned Leadership in Two-Person Interaction." Psychological Reports, 1968, 23, pp. 125-140.

Jaffee, Jr., C.L. "New Approaches to Employee Testing." Presented at the Personnel Testing Council Conference, November, 1991.

Jaffee, Jr., C.L. "Video Testing as an Alternative to Assessment Centers and Cognitive Ability Tests." Presented at the International Personnel Management Association (IPMA) Conference, June, 1991.

Jaffee, C.L., and Struth, M.R. “Taming the Beast: A Revolutionary Study of Turnover in India,” Call Center Times, March, 2007.

Jaffee, C.L., and Struth, M.R. “Breakthrough Call Center Leadership” an article published by the Call Center Times, August 2007.

Reilly, R.R. and Jaffee, C.L. "Influences of Some Task-Irrelevant Factors on Leadership Selection." Psychological Records, 1970, 20, pp. 535-539.

Slavenski, L. and Jaffee, C.L. "Assessment Center Technology: A More Extensive Selection Process," Black MBA Conference Proceedings, December, 1985.

Struth, M.R. "Differences Between Selection vs. Developmentally Oriented Assessment Centers," presented at the International Congress on Assessment Centers, May, 1988.

Struth, M.R. "Recent Research on Video-Based Simulations," presented at the 19th International Congress on the Assessment Center Method, May, 1991.

Cohen, B.M. and Jaffee, C.L. "Assessment Centers and Government Agencies." Government Executive, 5, 1973, pp. 42-44.