Table of Contents
360 Feedback Examples need to begin with the types of Competencies that are going to be evaluated:
What is a competency?
A competency is a knowledge, skill, ability, or other characteristic (e.g., trait, mindset, attitude), commonly referred to as a KSAO, or a group of characteristics, which, when applied in the appropriate roles, help achieve desired results. Competencies contribute to individual exemplary performance that increases the likelihood of a positive impact on organizational outcomes.
The following are some of the typical Competencies evaluated depending on the position of the person being reviewed. Below is a look at four of the more common positions and competencies measures as they go through 360 Feedback programs:
Front Line Leader Competencies
1. Performance Management
Drives performance by defining expectations, holding others accountable, redirecting, coaching, and developing team members.
Example 360 Survey item: Communicates measurable goals, objectives and expectations to team members.
2. Team Building
Motivates performance by creating and maintaining a work environment that is consistent with the basic psychological and emotional needs of people.
Example 360 Survey item: Recognizes positive accomplishments of team members.
3. Communication
Conveys information to others in a timely, easily comprehended, and persuasive manner.
Example 360 Survey item: Proactively keeps others informed – team members, peers, manager, etc.
4. Change Orientation
Openness to alternative ideas, embracing and implementing change, and effectively dealing with diverse situations, circumstances, and people.
Example 360 Survey item: Is open to team members’ new ideas, processes, and approaches.
5. Initiative & Judgement
Initiates quality actions to address problems and make improvements; proactive and persistent.
Example 360 Survey item: Readily makes tough decisions and demonstrates little hesitancy to act on meaningful issues.
Planning
Structures and prioritizes own and other’s work to maximize results.
Example 360 Survey item: Routinely monitors team’s key performance metrics against pre-defined goals/objectives/budgets.
Manager Competencies
1. Results Orientation
Drives results by defining expectations, holding others accountable, redirecting, coaching, and developing team members.
Example 360 Survey item: Sets high performance goals and expectation for teams and holds them accountable for results.
2. Interpersonal Relations
Motivates performance by creating and maintaining a work environment that is respectful and supportive.
Example 360 Survey item: Discusses differences and difficult issues in a constructive and professional manner.
3. Communication
Conveys information to others in a timely, easily comprehended, and persuasive manner.
Example 360 Survey item: Responds to voice mails, emails, texts, etc. in a timely manner.
4. Adaptability
Openness to alternative ideas, embracing and implementing change, and effectively dealing with diverse situations, circumstances, and people.
Example 360 Survey item: Manages simultaneous activities and priorities effectively – “juggles” effectively in a fast-paced environment.
5. Drive & Judgement
Initiates quality actions to address problems and make improvements; proactive and persistent.
Example 360 Survey item: Display good general business knowledge and keen insight into company’s product/services.
6. Planning
Structures and prioritizes own and others’ work to maximize results.
Example 360 Survey item: Prioritizes work activities (own and team members) consistent with goals and objectives – allocates resources consistent with needs, goals, and objectives.
Executive Competencies
1. Strategic Perspective
Actions and decisions that reflect an understanding of, and consistency with, the needs and goals of the larger enterprise.
Example 360 Survey item: Anticipates/recognizes industry and competitive trends’ impact on business, and innovates/adapts processes, products, strategies, etc. to grow the business.
2. Communication with Impact
Communicates clearly, frequently, and in a persuasive manner.
Example 360 Survey item: Inspires confidence and unites others behind common goals and visions.
3. Innovation Leadership
Drives self and others to continually reexamine concepts and processes to improve the business.
Example 360 Survey item: Champions a culture of continuous improvement and skill development.
4. Drive and Judgement
Initiates actions and strategies to address problems and advance the business; proactive and persistent.
Example 360 Survey item: Places importance on understanding and exceeding external customers’ needs when developing/implementing business strategies – thinks beyond the internal organization.
5. Collaboration
Builds and maintains a cooperative relationship with others that produces mutual benefit.
Example 360 Survey item: Builds relationships with external professionals to augment own understanding and expertise and introduces new concepts within the organization.
6. Results Orientation
Drives results by defining expectations, holding others accountable, redirecting, coaching, coaching, and developing others.
Example 360 Survey item: Develops capabilities and bandwidth of team members.
7. Inspiration
Builds confidence, commitment, and enthusiasm in others.
Example 360 Survey item: Expresses confidence in others’ capability and commitment.
Sales Leader Competencies
1. Driving for Results
Drives hard to produce the best results possible for the unit and the company, keeping the sales team focused on what is critical and value added.
Example 360 Survey item: Keeps self and sales team focused on priorities that are in line with company strategy.
2. Sales Leadership
Sets a personal example of excellence and high standards and leverages the resources in the unit to grow the business.
Example 360 Survey item: Evaluates sales representatives’ territory management plans to ensure proper targeting and routing/zoning schedules in the unit to optimize physical contact.
3. Leading/Managing Change
Champions change and builds commitment, implements change effectively, and personally adapts to change quickly.
Example 360 Survey item: Acts as a catalyst and champion of change; helps build commitment on the sales team to quickly implement changes.
4. Industry/Market Expertise
Actions and decisions reflect an understanding of, and consistency with, the market and industry.
Example 360 Survey item: Networks with internal and external thought leaders to better understand market trends and the business implications.
5. Develops and Mentors Other
Enhances the knowledge, skills, and capabilities of others.
Example 360 Survey item: Identifies and makes available training that enhances sales skills and results.
The above 360 Feedback Examples of competencies and their sample survey items give you a flavor for what all is being measured. 360 Degree Feedback on all the competencies as they relate to each position can give great feedback to the focal participant and their managers as to what hidden strengths and weaknesses are present. Sometimes this thorough look can lead a participant down a path of continuous improvement and truly make a major impact on an organization.
360 Review
360 assessment
360 evaluation is great way for assessing competencies of your leadership team.
Format of feedback
Typically a report is generated that shows how the focal participant performs in the eyes of his/her peers as well as their own individual self-assessment. It is vital to go over the report with the focal participant with their manager or coach that can thoroughly explain the data with them.
Feedback examples
Examples of feedback include communication skills, empathy, teamwork and many other types of behaviors.
Performance review 360
Many times good 360 feedback is part of a performance review. This can help add urgency to the behavior change that 360 feedback may bring to light.
For more information on the above competencies and their related survey items please click on our 360 feedback page on the website.
Related Resource: 360 Degree Feedback: Your Complete Guide
Related Blog Post: 360Feedback starts with good survey content
Dr. Jaffee (M.A., Ph.D.) is a recognized expert in the field of assessments, and has created effective HR Solutions used by millions of people.